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Frequently Asked Questions Frequently Asked Questions
What materials are your products made from?
Vixen Hill Gazebos, Gardenhouses, Pavilions and Shutter are wooden. We exclusively use Western Red Cedar sustainably harvested from managed woodlands in British Columbia.
Are any weekend hours available for a showroom visit?
Saturday hours are available by appointment. Please call to make an appointment.
Does Vixen Hill offer installation services?
While Vixen Hill does not directly offer installation, we can likely get you in touch with one of our recommended installers. Vixen Hill recommended installers have considerable experience with our product to ensure the installation will go smoothly.
I have very specific desires out of my shutters. Can Vixen Hill build my special shutters?
If you have special customizations desired for Shutters or other Vixen Hill products, please give us a call and we will do our best to provide what you need.
I'd like to paint my own shutters or structures. Does Vixen Hill have any guidelines for painting?
While Vixen Hill can provide finishing guidelines upon request, we highly recommend that any finishing be done during manufacturing. Cedar can be challenging to achieve good painting results with, and our painter has years of experience in achieving the best results possible. If you are going to have other sources finish your cedar products, please be aware that Vixen hill cannot be held responsible for any finishing problems on products not factory finished.
I'd like a finish color not listed in your standard colors. Can you finish your products in a custom color?
During the winter months, we can offer a color match service for a one time setup fee. This service is generally limited to the winter months. Any custom color finishing will require purchase of all remaining finish after application.
What options do I have for ordering a gazebo, gardenhouse or pavilion?
You can browse our selection online, use our builder application and place an order for any of our online gazebos at vixenhill.com. Alternatively, you can browe our extended selection in our catalog then call us for a quote.
What's the difference between a Gazebo and a GardenHouse?
A Gazebo is a traditional open structure with frets and rails. A GardenHouse is a 3 season structure, which uses panels and inserts to create either an open or enclosed outdoor space.
What's the difference between a Gazebo and a Pavilion?
Pavilions are generally larger, and the rails and frets used are in a larger scale then in a Gazebo.